I have been the happy owner of a Motorola Cliq for about a year. The Cliq used the Android OS 1.5, called Cupcake. (Not sure what is with the food fetish).
I had no real complaints, but as time passed, some of the apps being recommended to me would not run on Cupcake. Although really, did I need the Kindle app? Am I really going to read a book on a 4 inch screen? But I am enough of a geek to dislike being behind in technology.
So I was thrilled when Android 2.1 (Eclair) was finally offered as an upgrade to Cliq users. But the thrill didn't last.
I read ALL of the instructions. And there were pages and pages of them. Maybe that should have been my first clue. I realized I had a cable for connectivity at work, so I downloaded the upgrade and installed it. And it bailed on me. It got stuck in a shutting down, booting up cycle.
Another bad sign - there was a FAQ for just this situation.
I removed the battery as recommended. That didn't stop the cycling. So, reluctantly, I did a factory reset, as the trouble-shooting guide suggested. Only I couldn't finish the reset because I didn't have 3G connectivity in the office, nor did I know the password for the Wi-Fi here. I was NOT a happy camper.
When I got home, I set my Wi-Fi connection back up and finished resetting my phone. The good news was that the update was in place after the reset. The bad news was that not everything I had downloaded showed up in My Download. Among the missing, my 2 favorite apps, which I paid for, which I use nearly every day.
Anxious to get my phone back to its pre-upgrade state, I didn't bother to look for my receipt e-mails. I downloaded them anyway and paid again. The one was only $3. But the other was $15. Impatience has its price.
Finally I got everything mostly restored and I was able to use my phone. There were some differences I liked, such as the native widgets for turning Wi-Fi and Bluetooth on and off. Some I didn't, like having to slide the lock icon instead of double-tapping the menu button to unlock. But overall, I was okay with it.
Then the next day I couldn't get my music to play. I was frantic. I was furious. I Googled. I talked to an Android compatriot. Nothing.
I had plugged my phone into my computer to remove the update file as required. Only I didn't change the USB from drive to charge. So the music wouldn't play. I could argue for better messaging, but this instance was user error.
And it turns out that I really love the new Connected Music Player. It even displays the lyrics for the song I am playing. How cool is that!
So overall, happy with upgrade, unhappy with upgrade process.
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